LEGAL
Privacy Policy
How AquaMatt collects, uses and protects personal information.
Last updated: 31 July 2026
AquaMatt (Pty) Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect through the AquaMatt website, how we use and protect it, and what rights you have regarding your personal information.
This policy applies to visitors to aquamattdiving.com, people who contact us, and anyone who submits an enquiry or expedition request through our website.
1. Who We Are
The responsible party for the processing of your personal information is:
AquaMatt (Pty) Ltd
4 Kings Way, Pinelands
Cape Town, South Africa
Email: matt@aquamattdiving.com
Telephone and WhatsApp: +27 81 046 3952
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
- Your first and last name
- Email address
- Telephone number
- Country of residence
- Date of birth
- Diving certification level
- Number of logged dives
- Diving experience and training requirements
- Accommodation preferences
- Expedition preferences
- Information included in messages, enquiries or special requests
- Communications exchanged with AquaMatt
- Technical information such as your IP address, browser type, device type and website activity
- Cookie preferences and related website usage information
We only ask for information that is reasonably necessary to respond to your enquiry, assess your suitability for an expedition, organise a booking or operate the website.
3. How We Collect Information
We may collect personal information when you:
- Complete the Contact form
- Submit a Request a Place form
- Contact us by email, telephone, WhatsApp or social media
- Communicate with us about an expedition
- Browse or interact with our website
- Accept or manage cookies through our cookie banner
Some technical information may be collected automatically by Wix and other authorised website services through cookies and similar technologies.
4. Why We Use Your Information
We may use your personal information to:
- Respond to enquiries and messages
- Assess diving qualifications, experience and expedition suitability
- Check availability and manage expedition requests
- Organise accommodation, transport, diving activities and other expedition arrangements
- Communicate important pre-departure information
- Provide customer support
- Maintain administrative and operational records
- Protect the security and proper functioning of our website
- Comply with legal, regulatory, insurance, safety or accounting obligations
- Improve our website and services
- Send marketing communications where you have consented to receive them
Submitting a Request a Place form does not automatically create a confirmed booking. Additional information, documentation and acceptance of booking terms may be required.
5. Legal Basis for Processing
We process personal information where:
- You have given your consent
- The information is necessary to respond to your request
- Processing is necessary to take steps before entering into a contract
- Processing is necessary to perform an agreement with you
- We have a legitimate business interest that does not unfairly affect your privacy
- Processing is required by law
- Processing is necessary for safety, emergency or insurance purposes
You may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.
6. Sensitive and Health-Related Information
Before confirming participation in an expedition, we may need information relating to your health, fitness to dive, medical clearance, dietary requirements or emergency needs.
We will only request and process this information where it is reasonably necessary for safety, expedition planning, legal compliance or the provision of the requested service.
Health-related information will be treated as confidential and access will be restricted as far as reasonably possible.
7. How We Store and Protect Your Information
Our website is hosted on the Wix.com platform. Information submitted through our website may be stored through Wix’s data storage, databases, forms, contact-management systems and associated applications.
We may also store relevant communications and records using secure email, cloud-storage and administrative systems.
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss or misuse
- Alteration
- Disclosure
- Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Wix provides website owners with tools intended to support data-protection obligations, including access and deletion requests.
8. When We Share Information
We do not sell or rent your personal information.
Where reasonably necessary to organise or provide an expedition, we may share relevant information with trusted third parties, including:
- Dive operators and instructors
- Accommodation providers
- Transport providers
- Training agencies or course providers
- Tour and activity operators
- Emergency, medical or rescue providers
- Insurance, legal or professional advisers
- Website, email, cloud-storage and technology providers
- Government or regulatory authorities where required by law
We aim to share only the information reasonably necessary for the relevant purpose.
Third-party providers may process information under their own privacy policies and legal obligations.
9. International Data Transfers
Some service providers used by AquaMatt, including Wix and cloud-based technology providers, may store or process information outside South Africa.
Information may also be shared with expedition participants or service providers located in other countries where necessary.
Where personal information is transferred internationally, we will take reasonable steps to ensure that it receives an appropriate level of protection in accordance with applicable law. POPIA specifically regulates the flow of personal information outside South Africa.
10. How Long We Keep Information
We retain personal information only for as long as reasonably necessary to:
- Respond to an enquiry
- Manage an expedition request or booking
- Provide the requested services
- Maintain safety and operational records
- Resolve disputes
- Meet tax, accounting, insurance and legal obligations
- Establish, exercise or defend legal claims
When information is no longer required, we will take reasonable steps to delete, destroy or anonymise it.
An unsuccessful or abandoned expedition enquiry may be deleted earlier unless there is a lawful reason to retain it.
11. Marketing Communications
We will only send promotional or marketing communications where permitted by law or where you have agreed to receive them.
You may unsubscribe at any time by:
- Using an unsubscribe option included in the communication, where available
- Emailing matt@aquamattdiving.com
Operational messages relating to an enquiry, booking, safety matter or expedition are not considered promotional messages.
12. Cookies and Tracking Technologies
Our website uses cookies and similar technologies for purposes such as:
- Enabling essential website functions
- Remembering visitor preferences
- Maintaining website security
- Measuring website performance
- Understanding how visitors use the website
- Supporting embedded or third-party features
Some cookies are essential for the website to function. Non-essential cookies should only be activated in accordance with the choices offered through the website’s cookie banner.
You can manage your preferences through the cookie banner and your browser settings.
Wix recommends informing visitors about the types and purposes of cookies used and allowing them to decline non-essential cookies where applicable.
Further information is available in our Cookie Policy.
13. Your Rights
Subject to applicable law, you may have the right to:
- Ask whether we hold personal information about you
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion or destruction of information
- Object to certain processing
- Withdraw consent
- Object to direct marketing
- Request restriction of processing
- Ask for information about third parties who have received your information
- Submit a complaint to the South African Information Regulator
These rights may be subject to legal limitations. For example, we may need to retain certain records to comply with legal, contractual, accounting, safety or insurance obligations.
POPIA recognises rights including notification, access, correction, deletion, objection and complaint to the Information Regulator.
14. Exercising Your Rights
To access, correct or request deletion of your personal information, contact:
matt@aquamattdiving.com
Please include enough information for us to identify the relevant record and understand your request. We may need to verify your identity before providing access or making changes.
We will respond within a reasonable period and in accordance with applicable law.
15. Complaints
Please contact AquaMatt first if you have concerns about how your personal information has been handled. We will try to investigate and resolve the matter.
You may also submit a complaint to the:
Information Regulator South Africa
The Information Regulator’s official contact details and complaint procedures may be obtained from its official website. The regulator is responsible for overseeing compliance with POPIA.
16. Third-Party Links
Our website may contain links to third-party websites, social-media platforms or service providers.
AquaMatt is not responsible for the privacy practices or content of external websites. You should review their privacy policies before providing personal information.
17. Children’s Information
Our services are not intentionally directed at children acting without the involvement of a parent or legal guardian.
Where information relating to a minor is required, it must be provided or authorised by a parent, guardian or other legally competent person, unless otherwise permitted by law.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, website features, legal obligations or data-processing practices change.
The revised policy will be posted on this page with an updated revision date. Material changes may also be communicated through the website or directly where appropriate.
19. Contact Us
For questions about this Privacy Policy or the way AquaMatt handles personal information, contact:
AquaMatt (Pty) Ltd
4 Kings Way, Pinelands
Cape Town, South Africa
Email: matt@aquamattdiving.com
Telephone and WhatsApp: +27 81 046 3952